For us, quality means: avoiding mistakes rather than having to rectify them – identifying risks before they arise – seizing opportunities

Quality management system, project guidance, standardised tools, ISO certification

It is our mission to meet our customers’ requirements and expectations in every respect. To guarantee and further develop uniform standards, we introduced an internal quality management system (QMS) in 2008 and have been certified according to DIN ISO 9001 since 2010.

In order to completely satisfy the interests of our customers and clients, we have adopted the principle of project guidance as a key element of our quality management system. This clearly defines BAL’s roles and responsibilities, which are based around coordinating and supporting all project participants until the project objective is achieved.

At BAL, quality management is not just an empty phrase, but an integral part of our day-to-day operations. All staff are regularly briefed on the requirements and tools of the QMS, as well as the rules governing their use. For specific queries arising in day-to-day work, the intranet and the BAL Wiki provide support, enabling staff to access details of our QM processes at any time. In this way, we ensure a consistent standard of quality across all areas of the company, from the new BAL headquarters in the Kornversuchspeicher to every single construction site where we operate. Furthermore, we foster a vibrant culture of suggestions and improvements, which also includes the systematic analysis of error reports from our projects.